2013 Ford Fusion
Mileage
129,956
Service Date
10/24/2024
Services Performed
- Our technician did not want to test drive the vehicle due to the customer's concern of a "laud noise", So the technician racked the vehicle on a lift, performed multipoint visual inspection, checked Oil, Fluids, Belts, Battery, Charging System, Tires, Brakes, A/C, and Heating System. Our technician noticed the carboard under cover shield is gone , and the METAL SHIELD is hanging IN THE AIR and its loose while driving and causes a "loud noise" when hits a bump. Our technician secured it, and the customer asked for an OVERALL INSPECTION, and our technician did a through inspection for her , and noted his findings as follow: 1- Front & Rear brake Pads are at 3 & 4 mm respectfully. 2- Engine is leaking Oil from VALVE COVER GASKET, and the turbo system is wet with oil. 3- Spark Plugs are wet with Oil and contaminated. 4- Lower control arms front have broken Bushings, control arms come with ball joints. 5- An oil change is past due The customer DECLINED EVERYTHING EXCEPT THE VALVE COVE THAT IS LEAKING AND SPARK PLUGS THAT ARE WET WITH OIL. The customer chose to pay for this repair using 0% of SNAP FINANCING. So I sent her a link to fill out the credit application but after she got approved for $5000, she decided NOT TO use them , and stated she will pay for it out of her pocket. So with her approval, our technician ordered the parts, removed and replaced the valve cove gasket by removing intake manifold and other components, then removed and replaced the spark plugs, started closure of all components, checked for a basic safety, including leaking, turn the engine on, checked for any codes, test drove the vehicle, valve cover gasket leaking has diasppeared, spark plugs ignite well, no problem except those mentioned above that our customer Declined for now.
- REMOVE AND REPLACE
- REMOVE AND REPLACE
KATIE B. gave our service a 5 star review on 10/24/2024
